Please refer to our Refund Policy before applying.
When having received an order not meeting your expectations, you can send a return/refund/exchange request by contacting us via firstname.lastname@example.org or via the form below.
We only replace (exchange) items if they are defective or damaged.
Please explain the reason you would like to return the item(s), let us know your expectations, and accompany full and clear evidence as detailed below:
- Photo(s) of quality issues and any damaged parts of the actual product received;
- Photo(s) of the incorrect item received (in case the item delivered is incorrect in terms of color/design/size compared to the order confirmation);
- Photo(s) of the size label and the entire item when measured with a ruler (in case of size is inconsistent with measurements stipulated in the size chart);
- Photo(s) of the original shipping label of the product received.
Within 02 business days from the date we receive full evidence of your complaint, we will review the case and offer you an appropriate solution.
If the return is approved, we will provide you with the address to send the returnable item to. Please do not send your purchase back to the manufacturer. In regards to the shipping fee, please refer to our Refund Policy page.
After receiving the item(s), we will confirm via email whether or not your item(s) is eligible for a refund.
If it is approved, the refund will be processed by our internal team within 07 business days of confirmation. Please note that your payment provider decides when your refund will return to your payment account.
If approval is not granted, we will discuss thoroughly our reasoning for reaching this result. You may receive a refund, a new replacement, or your received product based on our confirmation.